Clinical Health Care Investigator-2 Positions
Friday, October 13, 2017 12:00 AM

10/13/17: Clinical Health Care Investigator-2 Positions

The Medical Quality Assurance Commission is looking for 2 Clinical Health Care Investigators. Approximately 70 percent of the complaints received by the Commission are standard of care. These clinically trained and licensed practitioners will use their skills and knowledge to objectively investigate complex standard of care complaints, draw conclusions, and make recommendations to the clinical Reviewing Commission Member.

Duties: Investigate complex clinical complaints. Review the complaint and information contained in the file, and formulate an investigative plan to include a review of all pertinent medical records, peer review documents and other pertinent patient information. Generate written investigative report to communicate findings that may highlight substandard care for further review and decision by the reviewing commission member. Conduct complex technical practice reviews, standard of care audits and compliance practice reviews that require an understanding of the standard of care, medical terminology, pharmacology, medical billing, and health care procedures particular to the practice of physician and physician assistants, both in the clinic and hospital setting. Track and log work activities using DOH and Commission databases to include timekeeping, complaint tracking, and spreadsheets formulated for Commission investigations. Conduct and participate in multi-divisional and multi-agency investigations regarding varied health care related issues involving physicians and physician assistants. Provide clinical support for requests on information regarding the complaint and disciplinary process.
 
What we're looking for: The ideal candidate will be inquisitive, empathetic, professional, innovative, computer savvy, seasoned investigator and able to multi task. And, have the following REQUIRED QUALIFICATIONS:  (NOTE:  Experience may have been gained concurrently.)

Must hold an active license or be eligible to receive a license in one of the following professions:  allopathic or osteopathic physician (MD or DO), physician assistant (PA or PA-C), registered nurse (RN), or advanced registered nurse practitioner (ARNP). Five (5) or more years (full-time equivalency) of professional health care experience in a clinical setting as an allopathic or osteopathic physician (MD or DO), physician assistant (PA or PA-C).

SPECIAL NOTE:  Prior to a new hire, a background check including criminal record history will be conducted and every 5 years thereafter.  Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
 
Demonstrated experience in the following: Managing a case load, conducting and completing investigations on time using appropriate investigative processes and procedures. Using a computer for word processing. Inputting data into databases related to work activities. Communicating verbally and in writing with others.
 
With or without an accommodation, I am willing and able to do the following: I understand that prior to a new hire, a background check including criminal record history will be conducted and every 5 years thereafter.  Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position. Work in an open cubicle environment.

Work a 40 hour work week, Monday through Friday.  A flex/alternative schedule may be considered upon request and supervisory approval. Travel frequently for field investigations, Commission meetings and training, provide back-up for the supervising investigator or Director of Investigations, and support the Commission as needed.  This position requires occasional overnight travel statewide to perform field investigations. Legally operate a state or privately owned vehicle or provide alternative transportation. Routinely interact with Commission staff, complainants, witnesses, respondents, hospital and clinical staff, attorneys and the public. Conduct oneself in a professional manner and remain composed when dealing with difficult people.
 
Note:  This position is covered by an "Agency Shop" provision.  Therefore, as a condition of employment, the incumbent of this position must either join the union and pay union dues, or pay the union a representational or other fee within 30 days of the date you are placed into pay status.
 
The Washington State Department of Health (DOH) is an equal opportunity employer.  DOH strives to create a working environment that is inclusive and respectful.  It is our policy to prohibit discrimination on the basis of race, sex, color, national origin, religion, sexual orientation, gender identity, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of our workforce.  Applicants wishing assistance or alternative formats in the process should contact Cher Williams at (360) 236-4545, Cher.Williams@doh.wa.gov or TDD Relay at 1-800-833-6384 or 7-1-1.
 
Application Processhttps://www.governmentjobs.com/careers/washington/jobs/1875692
 
Individuals interested in applying for this position should select the "Apply" button and submit the following:
1.    A current detailed applicant profile; AND attach your detailed Letter of Interest that addresses the "Required and Desired Qualifications" (as listed above) and Resume to your profile.
2.    Three (3) or more professional references, to be included in your profile.  Please include at least one supervisor, peer, and (if you have supervised other staff) a subordinate.
3.    Responses to the Supplemental Questions.